Yes! We offer a professional UK-Wide Crane Lift Service. If you are moving house or have a garden with tricky access, our team will ensure the spa is positioned safely and efficiently.

Consumers have the right to cancel their contract and receive a full refund (less the return delivery costs if not paid by the customer). However, this right does not apply if the product has already been used or if the spa was custom-made specifically for you. For incorrect or damaged goods, you must notify us in writing within 10 working days of delivery.

We provide tiered servicing to fit different needs across the UK:

Hot Tub Full Service: A comprehensive annual service to detect early faults, deep-clean, and extend the lifespan of your spa.

Mini Hot Tub Service: A smaller package meant for regular upkeep, focusing on essential cleaning, water care, and key checks.

Deluxe Recommissioning: Perfect for reviving your hot tub after winter or a long period of inactivity, restoring water quality and ensuring the system is safe to run.

Winterisation: Safely powers down and drains the system, clearing water from pipework to prevent costly freeze damage during the colder months.

Swim Spa Service: A comprehensive performance and cleanliness check specific to the larger plumbing and systems of swim spas.

Yes, all engineers are certified by the Gecko Alliance and have completed the BISHTA/NICEIC Electrical Final Connections for Spas & Hot Tubs training

Yes, our trained engineers can safely handle installations, electrical connections, and servicing for models not originally supplied by us.

Yes, we offer a dedicated Hot Tub Relocation & Move service. We use specialist equipment and trained professionals to ensure a safe, damage-free relocation.

You don’t have to. We offer a Full Electrics Service from initial consultation to professional installation, ensuring your hot tub is powered correctly and complies with UK safety guidelines.

We offer highly energy-efficient spas featuring advanced insulation technology to minimise heat loss and reduce running costs. Our range includes TUV-certified R10 Insulation for maximum thermal performance, Platinum Lock Insulation combining 25mm high-density sponge foam with a 1mm aluminium heat shield, and Skirt Lock Insulation, which injects full foam into the top quarter of the spa while keeping internal equipment accessible. To further cut energy use, we also supply efficient Inverter Heat Pumps, such as the iNHEAT 7kW and 9kW models, for lower heating costs and improved performance.

No, using a standard domestic hot tub for paying guests voids your warranty, increases your liability, and is not legally compliant. You must use an HSG282-compliant spa

HSG282 is the official UK HSE guidance for reducing infection risks, including Legionella, in commercial settings. Our compliant hot tubs, such as select SunBeach and Equinox models, include heavy-duty filtration for multiple bathers, inline chemical dosing with chlorine or bromine, fast drain and fill for quick turnovers, and hard-wearing, low-maintenance designs for reliable, safe operation

Yes. We offer Tamper-Proof Control Overlays on certain models. These allow guests to adjust the temperature and lighting while physically preventing them from altering the critical filtration or programming cycles, ensuring the tub stays safe and compliant.

We carefully select trusted luxury and affordable brands, including Oasis, Equinox, Eclipse, Riptide, Sunbeach Spas, Woodpecker, and Europe’s leading manufacturer, Wellis.

Depending on the model, our tubs feature highly intuitive control panels like the Balboa TP500S or the modern SPATECH TP10 Touchscreen. Many spas feature a mix of high-flow hydro massage jets and preheated air bubble massage systems (e.g., a 400-watt preheated airjet system) so the air pumped into the water doesn't cool it down.

Yes, many of our models come with Wi-Fi and App Control (via Balboa or SPATECH systems) as standard or as an optional upgrade, allowing you to monitor and heat your spa remotely from an Apple or Android device.